Personal Accident Claims Q and A

個人意外保險賠償問答

提交時程表Submission Timeline:

如果發生任何可能引

如果發生任何可能引起本政策項下索賠的事件,必須在事件發生后三十 (30) 天內向我們發出書面索賠通知,並附上所有相關文件。如果您不確定,您仍應通知我們

In the event of any occurrence which may give rise to a claim under this Policy, written notice of claim must be given to us within thirty (30) days after the occurrence, together with all relevant documents. If you are unsure, you should still notify us of the occurrence

起本政策項下索賠的事件,必須在事件發生后三十 (30) 天內向我們發出書面索賠通知,並附上所有相關文件。如果您不確定,您仍應通知我們

In the event of any occurrence which may give rise to a claim under this Policy, written notice of claim must be given to us within thirty (30) days after the occurrence, together with all relevant documents. If you are unsure, you should still notify us of the occurrence

意外死亡或永久傷殘Accidental Death or Permanent Disability 

1. 填寫索賠表

2. 警方報告(如適用)

3. 受保人患有永久傷殘的證明檔 (適用於永久傷殘索償)

4. 顯示死因的死亡證明書副本(適用於死亡索賠)

5. 遺囑認證書 / 遺產管理書


1. Complete the claim form:2. Police report, if applicable

3. Documentary proof certifying the insured is suffering from permanent disability (applicable for permanent disability claim)

4. Copy of Death Certificate indicating the cause of death (applicable for death claim)

5. Grant of Probate / Letters of Administration

住院現金 / 住院保障Hospital Income / Hospitalization Benefit 

1.填寫索賠表

1.填寫索賠表

2. 住院費用收據正本及明細

3. 出院小結/單

4. 出院紙 / 出院摘要 (適用於香港政府醫院)


1.Complete the claim form: 

2. Original payment receipt of the hospital expenses with breakdown

2. 住院費用收據正本及明細

3. 出院小結/單

4. 出院紙 / 出院摘要 (適用於香港政府醫院)


1.Complete the claim form: 

2. Original payment receipt of the hospital expenses with breakdown

3. Hospital Discharge Summary/Slip

4. Discharge Slip / Discharge Summary (Applicable to HK government hospital)

如果我提交了原始收據並希望將其退回,我該怎麼辦?  
If I submit my original receipts and would like to have them returned, what should I do? 

請在您提交的索賠表上註明您要求退還原始收據。完成對索賠的評估后,我們會將原始收據的核證真實副本退還給您。


Please indicate on the claim form you submit that you are requesting the return of your original receipts. We will return the certified true copy of original receipts to you once the assessment of your claim is complete.